Privacy Statement

We take your privacy very seriously and this privacy statement explains how Pleasant House (collectively, “we”, “us” or “our”) collects, uses, shares and processes your information.

Collection and Use of Personal Information

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you, whether combined with other information or otherwise.

Promoting safety and security

We use and process minimal data for limited purposes and in compliance with the principles of lawfulness, legitimacy and transparency, and take technical and administrative measures to ensure data security. We use personal data to help verify accounts and user activity, and to improve security, such as monitoring fraud, investigating suspicious or potential illegal activities or violations of our terms or policies. Such processing is based on our legitimate interest in ensuring the security of our products and services.

Below is a description of the types of personal data we may collect and how we use that data:

What personal data we collect

ⅰ. Data you provide:

We collect personal data that you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tools. If you make a purchase, we collect personal data related to that purchase. This data includes your payment data, such as your credit or debit card number and other card information, other account and authentication information, and billing, shipping, and contact details.

ii. Data about the use of our services and products:

When you visit our website, we may collect the type of device you use, your device’s unique identifier, your device’s IP address, operating system, internet browser type, usage information, diagnostic information, and the location of your computer, mobile phone, or other device on which you install or access our products or services. Where applicable, our services may use GPS, your IP address, and other technologies to determine the approximate location of your device so that we can improve our products and services.

How we use your personal data

Generally, we use personal data to provide, improve and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to protect ourselves and our customers.

ⅰ. Provide, improve and develop our products and services:

We use personal data to help us provide, improve and develop our products, services and advertising. This includes using personal data for purposes such as data analysis, research and auditing. Such processing is based on our legitimate interests in providing you with our products and services and for business continuity. If you enter a competition or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain more information about how we use personal data, so we recommend that you read those rules carefully before participating.

ii. Communicating with you:

With your prior express consent, we may use Personal Data to send you marketing communications about our own products and services, communicate with you about your account or transactions, and inform you of our policies and terms. If you no longer wish to receive emails for marketing purposes, please contact us to opt-out. We may also use your data to process and respond to your requests when you contact us. With your prior express consent, we may share your Personal Data with third-party partners who may send you marketing communications about their products and services. With your prior express consent, we may use Personal Data to personalize your experience of our products and services and third-party websites and applications and to determine the effectiveness of our promotional campaigns.

Note: For any of the data uses listed above that require your prior express consent, please note that you may withdraw your consent by contacting us.